Privacy statement

When you visit our website, purchase tickets from us or subscribe to our newsletter, we process personal data about you. Because we take your privacy seriously, we would like to inform you about this.

Nederlandse versie

This page has been translated to stimulate accessibility. The Dutch version of this page is leading, and legally binding. There can be errors in the translation. Therefore, no rights can be derived from this translated page.

Our privacy statement tells you what personal data is being recorded, what personal data you provide to us, why we need these, what we do with them, and how we ensure its security.

We reserve the right to change this privacy statement, and will always communicate this clearly. The last change took place on: 24 May 2018.

In case you have any questions or comments about this, you may contact us via stating ‘Privacy’.

What personal data we process

Personal data you provide yourself
When you create an account to purchase tickets, we ask for your e-mail address, first and last name, and gender. Providing your postal code, house number and place of residence is voluntary. When you create your account, you will also be given the opportunity to consent to our newsletter being sent to you. You can unsubscribe at any time.

Personal data collected automatically
When you use, we use analytical cookies. In doing so, we use Google Analytics. This allows us to map and analyse the use of our website. This data is anonymous and cannot be traced back to you personally. Want to know more? Then also check Google’s privacy statement.

When you create or log in to a ticket account with us, our ticketing provider (Stager) places functional cookies. These cookies are used to facilitate the login and/or purchasing process; for example, your e-mail address is filled in automatically.

What do we do with your personal data?

We collect your personal data for the following purposes:

  • To process your ticket purchase.
  • To send you our newsletter or relevant events by e-mail (only when you sign up for it).
  • To improve our website and make it more user-friendly.


We take the protection of your data seriously and take appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. Your data are stored in a data centre with security. Online payments are made via reputable payment service providers in secure, encrypted processes. The exchange of account data is also secured with SSL-encryption. However, please also ensure optimal security of your own equipment and handle your login data with care.

In the event of a security breach, we report it to the appropriate authorities, as required by law. In addition, we contact those affected within the deadlines set by law.

Transfer to third parties

We never sell your data to third parties, and we only provide your data if this is necessary for the fulfilment of our agreement with you or to comply with a legal obligation. We have concluded a processing agreement with companies that process your data on our behalf (such as our ticketing provider) to ensure the same level of security and confidentiality. De Helling remains responsible for this processing.

How long we keep your personal data

De Helling will not keep your personal data for longer than is strictly necessary for the purpose given. This varies depending on the activity and the legal obligations involved.

Viewing, adjusting or deleting personal data

If you wish to view, adjust or delete (data in) your account, you can do so here.

For questions or comments about this, please contact us via stating ‘Privacy’.

Special and/or sensitive personal data

We do not intend to collect data on website visitors who are under 16 years of age, unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at and we will delete this information.


By using our website, you accept the privacy statement of De Helling.